FAQS
GENERAL FAQs
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We are based in Terrington St. John, not far from Kings Lynn, Norfolk. We cover up to 2 hours driving time from our base in any direction for hire and styling services. Beyond this you are welcome to collect and drop back to us here before and after your event.
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As soon as you know you’d like to work with us, I book peak season months April-September very quickly, but I will always try to help if I can with requests across all services.
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We require a non-refundable 20% booking fee to confirm any order. Full payment to received 2 weeks before the event when the final invoice will be sent, this is also the time that we cannot make any further changes to your invoice.
HIRE FAQS
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Yes this is possible but as weekends are filled with working on weddings and often my availability is very limited for this. We are a small business ran from our home, so week day or evening appointments in the Autumn/Winter are best to visit if you would like to.
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If you are collecting and dropping back to us in Terrington St. John then no. However, if you’d like us to deliver and collect then we require a minimum spend of £250.00 for hire to local venues. Delivery and Collection is charged at £25.00 per hour’s travel time.
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Yes, you are very welcome to collect and return for your wedding, I always advise when this can be done before and after your date and be as flexible as possible for you.
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Yes you can reserve a date with a small deposit and then we can look at what you might like to hire and amend as you move closer to your wedding date.
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Nothing needs to be cleaned before returning to us, all pricing is inclusive of us cleaning pieces. But food debris should be scraped before boxing. All items to be boxed and wrapped in the original packaging. Any not returned will incur a fee.
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Yes of course, wedding planning is ever-changing and evolving. I finalise the invoice 2 weeks before your wedding date so anything can be changed until this point.
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Please do let us know if something is missing or damaged when we collect the items, we understand accidents do happen.
When you receive your invoice all items have a replacement fee there which includes an item replacement cost and time to also source and replace the piece, which should be paid within 7 days.
We accept no responsibility for injury caused to any person during the hire period. All items hired and are the responsibility of the hirer until they are returned.
SIGNAGE FAQs
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For all signage requests I have to plan these ahead a little more as I can only take on a limited amount, although it’s always worth checking a date with us in case we do have any late availibity closer to your wedding.
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We send out a signage request form about 1 month before the wedding, the table plan isn’t required until the week of the wedding though. Its at this point you can include as much information as possible about your signage requests, including any floral or bespoke illustrations.
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I write on MDF and ply woods, acrylic and cotton calico. I can use any coloured paints or wood stands to create the desired look you’d like. I am always open to try new ideas and can write on materials you are providing yourselves too. I can have wood and acrylics cut to different shapes too for your needs.
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I can make amendments usually on most signs for you if changes need to be made, if it is just a couple of days from the wedding though I may not be able to fully change a table plan in peak wedding season due to time.
